Refund Policy — The Galaxy Chart Last Updated: January 2026
1. Overview
At The Galaxy Chart, we are committed to delivering a high-quality AI-powered trading experience. We encourage all potential customers to carefully read our service details, risk disclaimer, and terms before making a purchase. Please read this Refund Policy carefully before subscribing.
2. General Refund Policy
Our software is a digital product delivered electronically. Due to the nature of digital software and algorithmic trading systems, all sales are generally final once the software has been installed and activated.
3. Eligibility for Refund
A refund request may be considered only under the following circumstances:
✅ Technical Non-Delivery — If our team was completely unable to install or activate your software within 7 business days of payment despite repeated attempts
✅ Duplicate Payment — If you were accidentally charged more than once for the same order
✅ Service Not Provided — If we failed to deliver the agreed service with no reasonable explanation
4. Non-Refundable Circumstances
Refunds will NOT be issued in the following cases:
❌ You changed your mind after purchase
❌ The software was successfully installed and activated
❌ Trading losses occurred while using our software
❌ You failed to follow the setup instructions provided by our team
❌ You did not turn off the software during major news events as advised
❌ Your broker account did not meet the minimum $3,000 capital requirement
❌ Issues caused by your broker, VPS provider, or internet connection
❌ You purchased the software and shared it with a third party
❌ More than 7 days have passed since the purchase date
5. How to Request a Refund
If you believe you qualify for a refund under our eligibility criteria:
- Email us at info@thegalaxychart.com
- Use the subject line: “Refund Request — [Your Full Name]”
- Include your:
- Full name
- Email address used for purchase
- Payment receipt or transaction ID
- Reason for refund request with supporting details
- Our team will review your request within 5–7 business days
- If approved, the refund will be processed to your original payment method within 7–14 business days
6. Chargebacks
We strongly discourage initiating a chargeback or payment dispute without first contacting our support team. Chargebacks raised without prior communication will result in:
- Immediate account suspension
- Permanent ban from our services
- Legal action where applicable
We always aim to resolve genuine issues fairly and professionally — please contact us first.
7. Contact Us
If you have any questions about our Refund Policy please contact us:
The Galaxy Chart Email: info@thegalaxychart.com Based in UAE Support Hours: 9AM – 6PM GMT,
Monday – Friday
Important Notice
Trading in forex and financial markets involves significant risk. Refunds cannot be issued for trading losses. The Galaxy Chart provides software and support services only — we are not a financial advisor, broker, or fund manager. Trade responsibly.